Whom do I have to contact for a ticket refund in case of denied boarding (in the EU)?












15















I have bought tickets for a flight with Etihad Airways through Flighttix.



Due to the current unexpected political unrest in Pakistan, the airports over there have been closed and therefore I was denied boarding in Frankfurt. Obviously I now want a refund for my ticket.



I am however not sure, who to contact about this - Flighttix or Etihad? On the web, I found contradicting information. Etihad states on their website to contact the third party seller, but some websites suggest to always contact the airline rather than the ticket seller.



In either case, it is hard to get a correct address to send the refund request to, but I guess a mail is not sufficient, is it?










share|improve this question









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  • 18





    If Flighttix said "Contact Etihad" and Etihad said "Contact Flighttix", you'd have a problem. But, as it is, Etihad, who should know what they're talking about, say "Contact Flighttix" and random other people who have no connection to the case say "Contact Etihad." So you contact Flighttix.

    – David Richerby
    yesterday











  • I made an edit because "denied boarding" is usually used when the flight happens as expected but they won't let you get on it. A cancelled flight is different.

    – DJClayworth
    yesterday






  • 4





    For security reasons, refunds often have to go to the payment method used for the initial payment. As you have most probably made the payment to Flighttix, not Etihad, then it's them who will refund you, and them you should contact.

    – jcaron
    yesterday






  • 3





    Actually, the plane Frankfurt to Abu Dhabi left, and apperantly so did the second flight which would have brought me to my destination. However, they didn't let me board in Frankfurt, so yes, I was denied boarding.

    – Tare
    yesterday






  • 1





    That's probably a good thing. Presumably you live in or near Frankfurt if you have decided not to travel. Had they boarded you, you would be stuck in Abu Dhabi.

    – Michael Hampton
    yesterday


















15















I have bought tickets for a flight with Etihad Airways through Flighttix.



Due to the current unexpected political unrest in Pakistan, the airports over there have been closed and therefore I was denied boarding in Frankfurt. Obviously I now want a refund for my ticket.



I am however not sure, who to contact about this - Flighttix or Etihad? On the web, I found contradicting information. Etihad states on their website to contact the third party seller, but some websites suggest to always contact the airline rather than the ticket seller.



In either case, it is hard to get a correct address to send the refund request to, but I guess a mail is not sufficient, is it?










share|improve this question









New contributor




Tare is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
















  • 18





    If Flighttix said "Contact Etihad" and Etihad said "Contact Flighttix", you'd have a problem. But, as it is, Etihad, who should know what they're talking about, say "Contact Flighttix" and random other people who have no connection to the case say "Contact Etihad." So you contact Flighttix.

    – David Richerby
    yesterday











  • I made an edit because "denied boarding" is usually used when the flight happens as expected but they won't let you get on it. A cancelled flight is different.

    – DJClayworth
    yesterday






  • 4





    For security reasons, refunds often have to go to the payment method used for the initial payment. As you have most probably made the payment to Flighttix, not Etihad, then it's them who will refund you, and them you should contact.

    – jcaron
    yesterday






  • 3





    Actually, the plane Frankfurt to Abu Dhabi left, and apperantly so did the second flight which would have brought me to my destination. However, they didn't let me board in Frankfurt, so yes, I was denied boarding.

    – Tare
    yesterday






  • 1





    That's probably a good thing. Presumably you live in or near Frankfurt if you have decided not to travel. Had they boarded you, you would be stuck in Abu Dhabi.

    – Michael Hampton
    yesterday
















15












15








15








I have bought tickets for a flight with Etihad Airways through Flighttix.



Due to the current unexpected political unrest in Pakistan, the airports over there have been closed and therefore I was denied boarding in Frankfurt. Obviously I now want a refund for my ticket.



I am however not sure, who to contact about this - Flighttix or Etihad? On the web, I found contradicting information. Etihad states on their website to contact the third party seller, but some websites suggest to always contact the airline rather than the ticket seller.



In either case, it is hard to get a correct address to send the refund request to, but I guess a mail is not sufficient, is it?










share|improve this question









New contributor




Tare is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.












I have bought tickets for a flight with Etihad Airways through Flighttix.



Due to the current unexpected political unrest in Pakistan, the airports over there have been closed and therefore I was denied boarding in Frankfurt. Obviously I now want a refund for my ticket.



I am however not sure, who to contact about this - Flighttix or Etihad? On the web, I found contradicting information. Etihad states on their website to contact the third party seller, but some websites suggest to always contact the airline rather than the ticket seller.



In either case, it is hard to get a correct address to send the refund request to, but I guess a mail is not sufficient, is it?







eu cancellations refunds






share|improve this question









New contributor




Tare is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











share|improve this question









New contributor




Tare is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









share|improve this question




share|improve this question








edited yesterday







Tare













New contributor




Tare is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









asked yesterday









TareTare

17616




17616




New contributor




Tare is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





New contributor





Tare is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.






Tare is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.








  • 18





    If Flighttix said "Contact Etihad" and Etihad said "Contact Flighttix", you'd have a problem. But, as it is, Etihad, who should know what they're talking about, say "Contact Flighttix" and random other people who have no connection to the case say "Contact Etihad." So you contact Flighttix.

    – David Richerby
    yesterday











  • I made an edit because "denied boarding" is usually used when the flight happens as expected but they won't let you get on it. A cancelled flight is different.

    – DJClayworth
    yesterday






  • 4





    For security reasons, refunds often have to go to the payment method used for the initial payment. As you have most probably made the payment to Flighttix, not Etihad, then it's them who will refund you, and them you should contact.

    – jcaron
    yesterday






  • 3





    Actually, the plane Frankfurt to Abu Dhabi left, and apperantly so did the second flight which would have brought me to my destination. However, they didn't let me board in Frankfurt, so yes, I was denied boarding.

    – Tare
    yesterday






  • 1





    That's probably a good thing. Presumably you live in or near Frankfurt if you have decided not to travel. Had they boarded you, you would be stuck in Abu Dhabi.

    – Michael Hampton
    yesterday
















  • 18





    If Flighttix said "Contact Etihad" and Etihad said "Contact Flighttix", you'd have a problem. But, as it is, Etihad, who should know what they're talking about, say "Contact Flighttix" and random other people who have no connection to the case say "Contact Etihad." So you contact Flighttix.

    – David Richerby
    yesterday











  • I made an edit because "denied boarding" is usually used when the flight happens as expected but they won't let you get on it. A cancelled flight is different.

    – DJClayworth
    yesterday






  • 4





    For security reasons, refunds often have to go to the payment method used for the initial payment. As you have most probably made the payment to Flighttix, not Etihad, then it's them who will refund you, and them you should contact.

    – jcaron
    yesterday






  • 3





    Actually, the plane Frankfurt to Abu Dhabi left, and apperantly so did the second flight which would have brought me to my destination. However, they didn't let me board in Frankfurt, so yes, I was denied boarding.

    – Tare
    yesterday






  • 1





    That's probably a good thing. Presumably you live in or near Frankfurt if you have decided not to travel. Had they boarded you, you would be stuck in Abu Dhabi.

    – Michael Hampton
    yesterday










18




18





If Flighttix said "Contact Etihad" and Etihad said "Contact Flighttix", you'd have a problem. But, as it is, Etihad, who should know what they're talking about, say "Contact Flighttix" and random other people who have no connection to the case say "Contact Etihad." So you contact Flighttix.

– David Richerby
yesterday





If Flighttix said "Contact Etihad" and Etihad said "Contact Flighttix", you'd have a problem. But, as it is, Etihad, who should know what they're talking about, say "Contact Flighttix" and random other people who have no connection to the case say "Contact Etihad." So you contact Flighttix.

– David Richerby
yesterday













I made an edit because "denied boarding" is usually used when the flight happens as expected but they won't let you get on it. A cancelled flight is different.

– DJClayworth
yesterday





I made an edit because "denied boarding" is usually used when the flight happens as expected but they won't let you get on it. A cancelled flight is different.

– DJClayworth
yesterday




4




4





For security reasons, refunds often have to go to the payment method used for the initial payment. As you have most probably made the payment to Flighttix, not Etihad, then it's them who will refund you, and them you should contact.

– jcaron
yesterday





For security reasons, refunds often have to go to the payment method used for the initial payment. As you have most probably made the payment to Flighttix, not Etihad, then it's them who will refund you, and them you should contact.

– jcaron
yesterday




3




3





Actually, the plane Frankfurt to Abu Dhabi left, and apperantly so did the second flight which would have brought me to my destination. However, they didn't let me board in Frankfurt, so yes, I was denied boarding.

– Tare
yesterday





Actually, the plane Frankfurt to Abu Dhabi left, and apperantly so did the second flight which would have brought me to my destination. However, they didn't let me board in Frankfurt, so yes, I was denied boarding.

– Tare
yesterday




1




1





That's probably a good thing. Presumably you live in or near Frankfurt if you have decided not to travel. Had they boarded you, you would be stuck in Abu Dhabi.

– Michael Hampton
yesterday







That's probably a good thing. Presumably you live in or near Frankfurt if you have decided not to travel. Had they boarded you, you would be stuck in Abu Dhabi.

– Michael Hampton
yesterday












2 Answers
2






active

oldest

votes


















20














Etihad could possibly help you rebook your ticket on a new flight, but if you want a refund, you need to first contact the ticket seller.






share|improve this answer



















  • 1





    Yes, they offered to rebook the flight, however I decided against that. Thanks for the information.

    – Tare
    yesterday











  • Just as an update, I got a response from flight tix saying that they now contact Etihad in order to get the refund. They mentioned however, that if I was not okay with that, I may contact Etihad directly.

    – Tare
    15 hours ago



















7














In most countries, you would have to request a refund from Flighttix, the ticket seller.

In some countries, customer is protected by joint and several liability. In this case, if Flighttix is uncooperative, you could legally request a refund from Etihad.

You cannot, however, request a refund from both parties at the same time.






share|improve this answer























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    2 Answers
    2






    active

    oldest

    votes








    2 Answers
    2






    active

    oldest

    votes









    active

    oldest

    votes






    active

    oldest

    votes









    20














    Etihad could possibly help you rebook your ticket on a new flight, but if you want a refund, you need to first contact the ticket seller.






    share|improve this answer



















    • 1





      Yes, they offered to rebook the flight, however I decided against that. Thanks for the information.

      – Tare
      yesterday











    • Just as an update, I got a response from flight tix saying that they now contact Etihad in order to get the refund. They mentioned however, that if I was not okay with that, I may contact Etihad directly.

      – Tare
      15 hours ago
















    20














    Etihad could possibly help you rebook your ticket on a new flight, but if you want a refund, you need to first contact the ticket seller.






    share|improve this answer



















    • 1





      Yes, they offered to rebook the flight, however I decided against that. Thanks for the information.

      – Tare
      yesterday











    • Just as an update, I got a response from flight tix saying that they now contact Etihad in order to get the refund. They mentioned however, that if I was not okay with that, I may contact Etihad directly.

      – Tare
      15 hours ago














    20












    20








    20







    Etihad could possibly help you rebook your ticket on a new flight, but if you want a refund, you need to first contact the ticket seller.






    share|improve this answer













    Etihad could possibly help you rebook your ticket on a new flight, but if you want a refund, you need to first contact the ticket seller.







    share|improve this answer












    share|improve this answer



    share|improve this answer










    answered yesterday









    Michael HamptonMichael Hampton

    37.3k283167




    37.3k283167








    • 1





      Yes, they offered to rebook the flight, however I decided against that. Thanks for the information.

      – Tare
      yesterday











    • Just as an update, I got a response from flight tix saying that they now contact Etihad in order to get the refund. They mentioned however, that if I was not okay with that, I may contact Etihad directly.

      – Tare
      15 hours ago














    • 1





      Yes, they offered to rebook the flight, however I decided against that. Thanks for the information.

      – Tare
      yesterday











    • Just as an update, I got a response from flight tix saying that they now contact Etihad in order to get the refund. They mentioned however, that if I was not okay with that, I may contact Etihad directly.

      – Tare
      15 hours ago








    1




    1





    Yes, they offered to rebook the flight, however I decided against that. Thanks for the information.

    – Tare
    yesterday





    Yes, they offered to rebook the flight, however I decided against that. Thanks for the information.

    – Tare
    yesterday













    Just as an update, I got a response from flight tix saying that they now contact Etihad in order to get the refund. They mentioned however, that if I was not okay with that, I may contact Etihad directly.

    – Tare
    15 hours ago





    Just as an update, I got a response from flight tix saying that they now contact Etihad in order to get the refund. They mentioned however, that if I was not okay with that, I may contact Etihad directly.

    – Tare
    15 hours ago













    7














    In most countries, you would have to request a refund from Flighttix, the ticket seller.

    In some countries, customer is protected by joint and several liability. In this case, if Flighttix is uncooperative, you could legally request a refund from Etihad.

    You cannot, however, request a refund from both parties at the same time.






    share|improve this answer




























      7














      In most countries, you would have to request a refund from Flighttix, the ticket seller.

      In some countries, customer is protected by joint and several liability. In this case, if Flighttix is uncooperative, you could legally request a refund from Etihad.

      You cannot, however, request a refund from both parties at the same time.






      share|improve this answer


























        7












        7








        7







        In most countries, you would have to request a refund from Flighttix, the ticket seller.

        In some countries, customer is protected by joint and several liability. In this case, if Flighttix is uncooperative, you could legally request a refund from Etihad.

        You cannot, however, request a refund from both parties at the same time.






        share|improve this answer













        In most countries, you would have to request a refund from Flighttix, the ticket seller.

        In some countries, customer is protected by joint and several liability. In this case, if Flighttix is uncooperative, you could legally request a refund from Etihad.

        You cannot, however, request a refund from both parties at the same time.







        share|improve this answer












        share|improve this answer



        share|improve this answer










        answered yesterday









        gstortogstorto

        19618




        19618






















            Tare is a new contributor. Be nice, and check out our Code of Conduct.










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